ESI offers a full range of coin, currency, electronic and ATM equipment services by professional, certified, trained technicians throughout the Mid South area including: Tennessee, Arkansas, Southern Kentucky and Northern Alabama.
Each technician has a full parts inventory right on their trucks that can resolve most service issues onsite at the time of the initial call! Any additional parts may be procured and usually shipped overnight, ensuring your equipment is up and running in the absolute quickest time frame.
Billable calls: Service can be performed on a time, travel and materials basis per visit,
call dispatch at 1-800-426-2067 for rates and fees.
Service Maintenance Agreements (SMA): For most applications, we recommend a yearly SMA whereupon the technician will perform 2, 3 or 4(your choice) regularly scheduled preventative maintenance calls ensuring your equipment always functions as it should, and all service calls in-between are covered!
Service is available 8AM-5PM Mon-Fri with most calls being responded to same or next business day. Should the need arise outside those hours, a message system will distribute your concern so it is handled at the earliest possible opportunity.
To place a service call, call us at 1-800-426-2067 or 615-778-9100 and press 1 or email us at email@example.com
Please include your machine's serial # or street address, phone # and contact name with a brief problem description.
ESI has as many depot programs as it has depot customers. Every program is designed completely around the customer’s needs and budget. We have time and material programs, fee plus material programs, and fixed cost programs. Each of these can include various levels of inventory management and tracking.
Our most popular depot program, by far, is our complete rebuild, float pool system.
Typically, we establish a float pool, which the customer buys and stores in our Depot Facility. When a unit needs repair in the field, it is shipped to us and we ship a new or rebuilt unit from the float pool as a replacement. In some instances, the float pool is stored at a third party facility and a contract front line service group makes the switch.
When we rebuild a piece of equipment, it will pass for new. We have the covers professionally repainted, replace all wear parts, and completely rebuild the unit.
The float pool is an especially important component of the program. Therefore, the best candidates for Depot Service are customers with large volumes of common equipment and customers that allow liberal substitution.
The first step in defining the scope of a program is a detailed listing of equipment and locations. ESI will go to each location and inventory product as an option.
Because of the varied needs of our customers, no two Depot Agreements look alike. The customer’s needs come first and must be understood to create a scope of activity that will benefit both parties.